Return and Refund Policy

At {brand_name}, we want you to be completely satisfied with your purchase. If you need to return an item, please read our detailed policy below to understand our step-by-step process.

1. Return Window

You have a 90-day return window starting from the day your package is officially marked as delivered by the carrier.

2. Return Conditions

To be eligible for a return and full refund, your item must meet the following strict criteria:

• The product must be completely unused, unworn, unwashed, and in the same condition that you received it.
• The product must be in its original packaging, including all accessories received (such as the multi-way dress, skinny belt, matching silk scarf, and garment bag).
• Items showing signs of wear, stains, alterations, odors, or damage not caused by our error will not be accepted for a refund.
• Final Sale Items: None. All standard items purchased on our store are eligible for returns within the 90-day window if they meet the conditions above.

3. Return Shipping Costs

The customer is responsible for paying all return shipping costs. Shipping fees are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Step-by-Step Return Process

1. Initiate the Request: Contact our customer support team via email at {email} within 90 days of delivery. State your order number, the item(s) you wish to return, and the specific reason for the return.
2. Receive Instructions: If your return request is valid, our support team will provide you with the correct return shipping address. Please do not send your purchase back to the address listed on the original package or to our business office without authorization.
3. Mail the Package: Securely package the unused item with all its premium accessories and mail it using a trackable shipping provider. Send the tracking details to our email support.

5. Inspection and Refund Timing

Once your returned package is received at our inspection facility, our team will verify its condition against our return requirements. We will notify you via email regarding the approval or rejection of your refund based on the item's condition.

If approved, your refund will be processed immediately. The funds will be automatically applied to your original method of payment within 3 - 10 business days. Please note that your bank or credit card company may require additional processing time to post the transaction to your account.

6. Warranty and Guarantees

No separate warranty: We do not offer extended separate warranties or product performance guarantees beyond ensuring that the product arrives as described, completely brand new, and defect-free.